Privacy Policy
Effective Date: 01/01/2025
Red Feather Cleaning (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, and SMS messaging.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and service location when you request a quote or contact us.
Payment Information: Used for billing purposes when you book our services.
Website & Device Information: Collected through cookies and analytics to enhance user experience.
2. How We Use Your Information
We use your information to:
Provide and manage our cleaning services
Process payments and service requests
Respond to inquiries and customer support requests
Send service updates, appointment reminders, and promotional messages
3. SMS Communication & Opt-Out Instructions
By providing your phone number, you consent to receive SMS messages from Red Feather Cleaning regarding service updates, appointment reminders, and special promotions.
No mobile opt-in will be shared with third parties for marketing purposes.
You can opt out of SMS messages at any time by replying STOP.
For support regarding SMS messaging, reply HELP or contact us at amccown@redfeathercleaning.com.
4. Information Sharing & Security
We do not sell, rent, or share your personal information with third parties for marketing purposes.
We may share data with service providers who assist in payment processing or analytics.
We take security measures to protect your information, but no method is 100% secure.
5. Cookies & Tracking Technologies
We use cookies to improve our website experience. You can disable cookies in your browser settings.
6. Your Rights & Choices
You may:
Request access to, correction, or deletion of your personal data.
Opt out of marketing emails by clicking “unsubscribe” in our emails.
7. Contact Us
For questions or concerns about this Privacy Policy, please contact:
📧 amccown@redfeathercleaning.com
📞 502-281-0731
🌐 www.redfeathercleaning.com
Terms and Conditions
Effective Date: 01/01/2025
Welcome to Red Feather Cleaning. By using our services, website, or communicating with us via SMS, you agree to the following terms and conditions. Please read them carefully.
1. Services Provided
Red Feather Cleaning offers professional cleaning services for residential and commercial properties. By booking our services, you agree to our pricing, scheduling, and cancellation policies as communicated at the time of booking.
2. Payment, Cancellations & Arrival Window
- Payment is due at the time of service unless otherwise agreed upon.
- We accept cash, credit/debit cards, and other approved payment methods.
- Cancellations must be made at least [Insert Timeframe] before the scheduled service to avoid cancellation fees.
- Cleaners may arrive up to an hour after the scheduled appointment time due to factors such as traffic, prior job completion, or unforeseen delays.
3. Refund Policy
- Refunds are not guaranteed if we are not notified within 24 hours after the cleaning has been completed.
- If there is an issue with your cleaning, please contact us within this timeframe so we can address your concerns.
4. SMS Disclosure
By providing your phone number, you consent to receive SMS messages from Red Feather Cleaning, including:
- Service notifications (appointment reminders, confirmations, rescheduling updates)
- Promotional messages (special offers, discounts, and service updates)
- Customer support communications
Message frequency may vary. Message & data rates may apply.
To opt out of SMS messages, reply STOP at any time. For assistance, reply HELP or contact us at amccown@redfeathercleaning.com. View our Privacy Policy for more details on how we protect your data.
5. Liability & Disclaimers
- While we take great care in our cleaning services, Red Feather Cleaning is not liable for pre-existing damage, improper maintenance, or issues arising from third-party services.
- We are not responsible for lost or misplaced items.
- Our staff is trained and insured, but we recommend securing valuables before service.
6. Modifications to Terms
Red Feather Cleaning reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any revised terms.
7. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
📧 amccown@redfeathercleaning.com
📞 502-281-0731
🌐 www.redfeathercleaning.com